Shipping policy
Shipping Policy
1. Shipping Methods
Cozy Wave offers Standard Shipping. Estimated delivery time: 8–12 business days after the order has been shipped. Please note that delivery times are estimates and may vary depending on destination, demand, customs processing, weather conditions, or carrier logistics.
2. Order Processing
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking number.
3. Delivery Timeframes (IMPORTANT)
Cozy Wave does not guarantee specific delivery dates. By placing an order, you acknowledge that delivery times are estimates and may be affected by external factors beyond our control.
During high-demand seasons or special events (such as Valentine’s Day, Christmas, Mother’s Day, etc.), shipping delays may occur.
➡️ Note: Refunds are not issued for shipping delays as long as the order has been properly shipped and has active tracking.
4. Shipping Requirements (Mexico)
To comply with shipping regulations in Mexico and ensure safe delivery, Cozy Wave may require:
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A valid CURP or RFC (for identity verification with the shipping carrier).
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A contact phone number (used only by the carrier if needed for delivery).
This information is used solely for shipping purposes. Cozy Wave does not share or use this data for any other purpose. If incorrect or incomplete information is provided, delays, holds, or returns may occur.
5. International Shipping
We offer international shipping. Delivery times and shipping rates may vary depending on the destination country. Any customs duties, taxes, or import fees are the responsibility of the customer.
6. Shipping Issues
If you experience delays, issues with tracking, or receive a damaged product, please contact us at: 📩 cozywave.attention@gmail.com
Our support team will review your case and provide the best possible solution.
7. Policy Updates
Cozy Wave reserves the right to update or modify this policy at any time. We recommend reviewing this page periodically.